I5malaysia Privacy Policy – How We Protect Your Information
User privacy is a top priority at i5malaysia. This document clearly outlines the types of information we collect, the purposes for which it is used, how we protect it, and your rights as a user of our platform in Malaysia. Please read this policy before registering or using any i5malaysia services.
Effective date: 1 January 2026
What information we collect from you
I5malaysia collects several categories of information when you register and use our platform. This information is necessary to ensure our services run smoothly, securely, and in line with the needs of Malaysian users.
Account information
When you register an account, we collect your full name, email address, phone number, date of birth, and any identity verification details required. This information is used to create and verify your account and to confirm that you meet the platform's eligibility requirements.
Local payment information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect relevant transaction details including your chosen payment method, transaction date, and amount. We do not store full card details — this sensitive information is handled by authorised and secure payment providers.
Device and browser information
We automatically collect technical information including device type, operating system, browser type and version, IP address, screen resolution, and general location data. This helps us detect suspicious activity, optimise the design for mobile devices, and identify technical issues.
Usage data
We record data on how you interact with the platform, including pages visited, games played, session duration, and actions taken. This data is used to improve the overall platform design and user experience.
How your information is used
Your personal information is used to create and maintain your account, process financial transactions, send important account-related notifications, and provide responsive customer support in Bahasa Melayu.
Device data, IP addresses, and usage patterns are analysed to detect and prevent unauthorised access, transaction fraud, and platform abuse. This actively protects your account and financial balance.
Usage data helps the i5malaysia team understand how users interact with the platform, enabling us to continually improve the design, performance, and content most relevant to Malaysian users.
Certain information is collected and retained to meet applicable legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations as set by the relevant authorities.
Cookies and tracking technologies we use
I5malaysia uses cookies and similar tracking technologies to enhance platform functionality and security. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled as they are critical to platform operations.
- Performance cookies: Collects data on how pages are used to help us improve platform performance and loading speed, particularly on mobile devices.
- Preference cookies: Saves user preferences such as language and display settings to ensure a consistent experience every time you return to the platform.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect platform functionality. Visit your browser settings for more information on managing cookies.
Data security & third-party sharing
I5malaysia applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
Data is stored on servers protected by strict access controls. Only authorised personnel with a legitimate business need are permitted to access users' personal data.
I5malaysia does not sell, rent, or commercialise users' personal data to any third party. We may share necessary information with:
- Authorised payment providers for processing MYR transactions;
- Regulatory authorities where required by law;
- Technical service providers who support platform operations, subject to strict confidentiality agreements.
Your rights as a user and how to reach us
Right to access, correction, and deletion
As an i5malaysia user, you have the right to:
- Access: Request a copy of the personal information we hold about you at any time;
- Correction: Request corrections to any inaccurate or incomplete information via your account profile page or by contacting customer support;
- Deletion: Request the deletion of your personal data, subject to our legal obligations to retain certain records. Closing your account does not necessarily result in the immediate deletion of all data;
- Processing restriction: Request that we restrict the processing of your data under certain circumstances permitted by law.
Privacy policy amendments
I5malaysia reserves the right to amend this privacy policy at any time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after any amendments constitutes your acceptance of the updated policy.
How to contact us
For any enquiries regarding this privacy policy, requests to access or delete your personal data, or any privacy concerns, please contact the i5malaysia support team at: [email protected]. We are committed to responding to all privacy enquiries within a reasonable timeframe.